The Designer Hair Co was established in 2008 and has since been a leading Virgin and Raw hair products importer and distribution company with more than 15 years of expertise. Being an Iconic brand with a long and distinguished heritage, we add luxurious volume, colour, texture or length to your hair wardrobe.

Welcome to an innovative solution to modern-day problems for the quality conscious Woman which guarantees all customers prompt, expert service.

 

Customer satisfaction is our priority, we pride ourselves on providing exceptional services to all of our online clients across the border although we are UK based company. Our originality & dedication make us different in the marketplace as we strive to provide authentic, quality-controlled, cuticle-aligned, healthy-looking, unprocessed virgin hair, and lace systems. We understand that buying real virgin hair is an investment. Therefore, we do everything to ensure that you are 100% satisfied with the hair that you receive from us based on the highest quality - safe for every diva & woman that adorns classy perfection.

 

Quality Every Time

Our Various quality checks at each point of the making process ensures that you get the look you desire. We have crafted multiple hair extensions including Double Drawn and Super Double-Drawn carefully cater to your needs and concerns to receive a deluxe experience.

 

Add a touch of Classy perfection to your Personality with our hair range!

 

Luxury Courtesy of Esther B.

FAQs

  • Yes! Our Hair is 100% pure bulk hair material, which is taken directly from Vietnamese raw hair sources. Donors must be virgin straight (no curly or colour styled). Vietnamese raw hair has never been put under any chemical or heated processes before brought by us, so that the cuticles outside are still in good condition.

  • Orders for delivery within the UK are sent by Royal Mail.

    Delivery times

    UK and Ireland : 10-17 working days

    Mainland Europe : 10-20 working days

    USA - 15-30 working days

    Rest Of the World - 15-30 working Days

    A tracking number will be sent to you by email when dispatched. All orders placed on Saturday and Sunday will be dispatched on Monday. All deliveries are made between 9am - 1pm, which would need to be signed for (except bank holidays).

    Failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

    International orders for delivery outside the UK are sent by Royal Mail Airsure, which is charged at £25. Delivery time is 10-20 working days. Express International orders for delivery is charged at £70. International signed for orders to Africa are sent by DHL. Delivery time is 2-3 working days and is charged at £70. Delivery time for all International orders should be received before 4pm GMT. A tracking number will be sent to you by email when dispatched. Both standard and express services are track-able online.

  • Please feel free to give us a Call.

    Please have as much detail as you can to hand.

    DHC Private Members get access To Free Wig and Tape in and Consultations as well as other exclusive discounts.

  • Yes all hair is Cuticle Aligned

    Hair with full cuticles means the hair is True Virgin Hair and has never been processed.

    Low quality hair has lost the cuticles and it is very hard to dye to different colours.

  • We ship worldwide & all orders and payments are processed within 24 hours. Once your order is fulfilled you will receive your confirmation email with a tracking number for easy online tracking. In collaboration with FedEx International and Royal Mail, United Kingdom.

    UNITED KINGDOM: FREE Shipping. Delivery takes 10 – 14 business days

    REST OF WORLD: Delivery takes 10 -20 working days

    We ship worldwide

    - Our free shipping policy only includes tracked shipping for all UK Mainland orders, the rest of the world may incur a small shipping fee.

    - Your The Designer Hair Extensions are shipped from our facilities in United Kingdom and Lagos, Nigeria

    - Your order will be fulfilled within 24 - 48 hours and sent out for delivery upon quality checks being satisfied

    - We fulfil orders Monday through Saturday, excluding weekends and holidays.

    - Orders placed and before 1:00pm GMT time will be Processed out that same day (MON-FRI).

    - If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 2-3 business days while we seek additional information from you.

    Delivery disputes

    All delivery disputes remain between the customer and the courier. All deliveries will be made to the delivery address supplied by the customer. In the event that a delivery is late, or no progress is shown on the tracking page, please get in touch with the courier. We cannot be held responsible for lost/missing orders, but we will do our best to assist as much as we can.

    Delivered but not delivered

    In the unlikely event that your tracking is showing delivered, but it is not delivered, please get in touch with the courier company. All deliveries will be made to the delivery address supplied by the customer. We cannot be held responsible for any such deliveries. We do have an extremely high success rate but please do ensure you are home for the delivery or supply your work address for delivery.

    The following delivery times apply

    Orders throughout UK – Standard delivery is 10 – 14 business days

    Express delivery use contact form - TBC

    International – 14 – 20 business days

    TheDesignerhairco cannot be held responsible for the delivery delay by the courier, once the order goes out to the courier, the process is completely out of our hands. The above timeframes are just guidelines. In the event that you would like to cancel an order due to late delivery, all terms will apply as set out above. Please use your tracking numbers to track your parcel.

    Custom Duties for orders outside of UK

    We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming in outside of your country.

    Cancelling & requesting a refund due to custom duties, taxes and fee charges

    If you have placed an international order with us, you will receive an email/ text message from DHL for respective custom duties, taxes and fees before your order arrives in your country.The customer is responsible for any Customs duties, taxes and fees, please note that it is 100% your responsibility to get in touch with the courier and arrange the return of this parcel back to us, we do not get involved with this process. Please also note in this event, all international return policies will be applicable including a shipping to be paid for & transaction fee if paid by, Clearpay,

    Wrong address disclaimer

    It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule, please email us at E.bryan@thedesignerhairco.co.uk or contact the courier service stated on your tracking link immediately to see if your address can still be changed. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us.